PTEC 106 Merchandising Concepts and Workplace Communications is an introduction to retailing and human relations in a community pharmacy environment. A pharmacy is an important part of the health care system as well as a place of business. Basic principles of retailing include: location, image, store design, consumer profiles and customer support services. Procedures for inventory management include: purchasing, receiving, inventory control and business math. Written and verbal communication skills required for the work setting will be covered in this course. Time management, conflict resolution, patient confidentiality, customer service and resume writing are included.
Prerequisites
Admission to the Pharmacy Technician Program
Credits
3.00